Subscription not letting me download subscription mdoels?

Discussion started by SmellyFrogGames

Hello everyone, ive owned the subscription pass for a few months now, but recently i have not been able to download most subscription models. this month is paid and i still have 17 remaining downloads, with many of these models when i try to download them it will only show "cgtrader premium" and not the regular download button, this has happened for a few days, halting development on my game. does anyone know?

Answers

Posted about 1 month ago
1

I have the same problem. Contacted customer service 11 days ago and no response at all from them.

SmellyFrogGames wrote
SmellyFrogGames
Same here, 9 days without a reply. Honestly suchs so much
SmellyFrogGames wrote
SmellyFrogGames
hey, i got a response im sharing it incase you need it Dovydas CGT (CGTrader) Jul 22, 2026, 15:16 GMT+3 Hello there, Thank you for reaching out. Sorry for the late response. Team is overwhelmed with requests Based on your report, you may be having issues with your browser. Please try clearing the cookies/cache of your browser and try again. Alternatively, please try using a different browser your current browsers incognito mode. If that too fails, please try to connect through a different network or via a VPN, if available. Should the issue persist please let us know. Kindly, Dovydas.
Posted about 1 month ago
0

Me too, thats because they trick you into paying 9.99 for a useless subscription then want you buy another subscription to allow you to download certain good models. The crap you dont want are the ones included in the first subscription

SmellyFrogGames wrote
SmellyFrogGames
they absolutely do do this, The subscription tiers is the biggest scam ever. these all used to be avalible under the essientals subscription but they now want me to upgrade to premium, This website used to be good

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